In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as suitable baggage.
Customers are responsible for transferring their own bag(s) from one coach to during a transfer.
Baggage assistance is available upon request to drivers and terminal staff. Baggage assistance is offered from coach to coach during a transfer or from a ticketing counter to the gate (where staff is available). Special handling ID tags may be available at ticketing counters for customers who require assistance with their baggage.
All bags are subject to search including at terminals and on buses.
Baggage Allowances
One (1) small bag up to twenty five (25) pounds can be taken aboard for each ticketed passenger over the age of 2 years old and (1) piece of luggage in the luggage compartment.
*Carry-on bags must fit in the overhead compartment or under your seat.*
Children under two (2) years of age do not have baggage allowances.
Each ticketed passenger is allowed (1) carry-on bag and a maximum of (5) bags that can be placed in the luggage compartment.
Baggage fees are as follows:
1st bag is free (maximum 50 lbs).
2nd bag is free (maximum 50 lbs).
3rd bag will be charged $5.00 (maximum 50 lbs).
4th bag will be charged $5.00 (maximum 50 lbs).
5th bag will be charged $5.00 (maximum 50 lbs).
Baggage Guidelines
Baggage cannot exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height).
Bicycles (see below for more information on traveling with a bicycle), skis and ski poles must be packed in wood, canvas or other substantial container, and securely fastened; these items should not exceed fifty (50) pounds.
Baggage Liability
Peter Pan Bus Lines does not check bags over its routes. There is no liability for unchecked baggage and personal belongings.
Customers should keep their personal belongings, especially valuables such as cell phones, tablets, laptops and medications in their possession at all times. Peter Pan Bus is not liable for any lost, stolen or damaged personal belongings. All baggage must be claimed promptly upon arrival.
Peter Pan Bus will not accept responsibility for damage, breakage, deterioration, delay, and/or loss of any prohibited article or any article not specifically defined as acceptable in baggage service or for damage, breakage, deterioration, delay, and/or loss caused by such unauthorized articles to other baggage belonging to the same customer.
Customers traveling outside of Peter Pan’s service network, connecting to/from other carriers, or if checking baggage for transportation over the lines of other carriers, the ticket issuing carrier does not assume responsibility for the transportation over the lines of other carriers, except as responsibility may be imposed by law or agreements between carriers with respect to baggage.
Carrier Liabilities
Peter Pan Bus Lines does not assume any liability for lost, stolen or damaged baggage and/or personnel property. Peter Pan Bus Lines is not responsible for any items left on the bus after a passenger(s) has disembarked the bus and/or the conclusion of the trip. Passengers shall be responsible for their own personal property and baggage. Peter Pan Bus Lines shall not be liable for any injuries to a passenger or passengers caused by or resulting from the falling or shifting of baggage.
Except as responsibility may be imposed by law, Peter Pan Bus will not be liable for the delivery of baggage under instructions of the customer, baggage owner, or representative to a non-agency destination or at an agency point that does not accept incoming baggage, after such property has been left at such station or non-agency destination.
Peter Pan Bus will not deliver lost or delayed baggage to any address located outside of the continental United States. It is the responsibility of the passenger to make arrangements for any such lost or delayed baggage to be shipped to destinations outside the continental United States. The continental United States does not include Alaska or Hawaii.