Purchase a Refundable Fare & you can cancel your trip up to 24 hours before the scheduled departure time
– Refundable fares apply only to unused tickets purchased prior to departure.
– Refundable fares are available only for the original order and do not cover any change fees if the original purchase has been modified.
– If one leg of a round-trip ticket has been used, the unused portion is refundable if the refundable fare fee has been paid.
– Refund requests must be submitted in writing through Peter Pan’s Customer Care at www.peterpanbus.com/request at least 24 hours before the scheduled departure time.
– Only fares purchased with the refundable option are eligible for refunds.
– The refundable fare fee and other ticketing fees are refundable. However, a $5 cancellation fee per traveler will be deducted from the refund.
– Refunds will be processed within 5-7 business days to the original payment method.