What to do if you have misplaced/damaged baggage
Peter Pan is not responsible for any Passenger Belongings left on the Coach, in any terminal, or on a charter stay. Passengers shall be responsible for removing and maintaining control of his/her own Passenger Belongings at all times.
If we are able to find an item left behind, Peter Pan will make commercially reasonable efforts to either store and make the item available to the passenger for pick-up at one of its major hub terminals, or ship it to the passenger at the passenger’s expense upon request. Any unclaimed Personal Belongings will be held for a maximum of 14 days at which time Peter Pan reserves the right to dispose of or donate the item(s) to a local charity in the discretion of Peter Pan.
When submitting a baggage claim - please do so at peterpanbus.com/request & be sure to include the details listed below (additional items may be required):
- Your contact information and valid photo ID
- Description and value of the misplaced/damaged item(s)
- Your ticket confirmation number and ticket receipt
- Statement as to how the baggage was lost/damaged
- Photos/proof of damages
The required documents can be sent to us online through our website here!