How do I receive a refund for my Refundable Fare?

Follow these steps to receive a refund for your refundable trip.

REFUNDABLE FARES:

To purchase a refundable fare, start by selecting your desired time, date, origin, and destination.

Before you complete your purchase, you’ll have the option to make your trip refundable for an additional fee of $18.

Important Conditions for Refundable Fares:

FOR PURCHASES MADE BEFORE WEDNESDAY, AUGUST 14, 2024:

– Refundable fares apply only to unused tickets purchased before departure.
– Refundable fares are available only for the original order and do not cover any change fees if the original purchase has been modified.
– If one leg of a round-trip ticket has been used, the unused portion is refundable if the refundable fare fee has been paid.
– Refund requests must be submitted in writing through Peter Pan’s Customer Care at www.peterpanbus.com/request at least two hours before the scheduled departure time.
– Only fares purchased with the refundable option will be considered for refunds.
– The refundable fare fee and other ticketing fees are non-refundable. Only the fare itself will be refunded.
– Refunds will be processed within 5-7 business days to the original payment method.

FOR PURCHASES MADE ON OR AFTER WEDNESDAY, AUGUST 14, 2024:

– Refundable fares apply only to unused tickets purchased prior to departure.
– Refundable fares are available only for the original order and do not cover any change fees if the original purchase has been modified.
– If one leg of a round-trip ticket has been used, the unused portion is refundable if the refundable fare fee has been paid.
– Refund requests must be submitted in writing through Peter Pan’s Customer Care at www.peterpanbus.com/request at least 24 hours before the scheduled departure time.
– Only fares purchased with the refundable option are eligible for refunds.
– The refundable fare fee and other ticketing fees are refundable. However, a $5 cancellation fee per traveler will be deducted from the refund.
– Refunds will be processed within 5-7 business days to the original payment method.