We exchange tickets in person at ticket counters or by contacting Customer Care (during business hours) at 1-800-343-9999.
Tickets are non refundable. (Unless ‘Refundable Fare’ option is selected)
Tickets can be exchanged in person at a Peter Pan ticket counter, online at www.peterpanbus.com or on the Peter Pan Bus App.
*Please check ticket counter hours prior*
For non-refundable and advance purchase tickets, departure dates and times may be changed for a fee plus the cost difference of the new ticket if applicable. To reschedule your travel date, changes must be made (2) hours prior to the original travel date and scheduled departure time; otherwise, the ticket will be null and void.
Passengers may reschedule travel dates at a Peter Pan Bus ticket counter, with the Peter Pan Bus App or online at www.peterpanbus.com.
The travel date, time, origin, destination, and customer name are able to be exchanged.
Customers will have to purchase a new ticket if origin & destinations need to be changed. Tickets not exchanged prior to the schedule departure time(s) are not eligible for re-issue. A new ticket for the newly intended travel date/time will be purchased. Fares are subject to change. Peak and holiday travel blackouts may apply. Fares are payable in U.S. dollars only unless stated otherwise. The original ticket will remain non-refundable. The difference in cost of the ticket and our standard reissue fee will apply! Please refer to https://peterpanbus.com/help/changes for more detail.
Tickets not exchanged before departure are not eligible for re-issue – a new ticket for the newly intended travel date/time should be purchased. The original ticket will remain non-refundable.
*Applicable holiday blackout restrictions may apply.
*Commuter tickets cannot be exchanged or extended.