Peter Pan Bus Lines is committed to making travel accessible, safe, and convenient for customers with disabilities. Assistance is available for boarding, de-boarding, luggage handling, mobility devices, and other reasonable requests.
Customers are encouraged to communicate their needs before travel and during the journey for a seamless experience.
- Boarding and Seating: Priority seating is available but not guaranteed; customers should arrive early.
- Personal Care Attendants (PCA): Travelers needing personal care assistance should bring a PCA.
- Mobility Devices: Wheelchair-accessible coaches are available, with size and weight restrictions for lifts and storage.
- Oxygen and Medications: Portable oxygen devices are allowed, with specific limitations. Medications should be kept in carry-on baggage.
- Rights and Complaints: Customers can contact Peter Pan for assistance or file a formal complaint if ADA rights are violated.
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